Return and Refund Policy for Majestic Herbs

Majestic Herbs offers a refund only in cases where the customer receives a damaged product or the wrong product. In all other eligible support cases, the resolution offered by the brand will be replacement only.

This policy is designed to keep the process clear, fair, and manageable for both the customer and the brand. If you need help with an order issue, please contact us through the Contact Us page with your order details.

Refunds are available only if the customer receives a product that is damaged in transit or if the wrong item is delivered. To request a refund, the customer must report the issue promptly and share clear proof such as product photos, packaging photos, and order information.

Once the claim is reviewed and approved by Majestic Herbs, the refund will be processed to the original payment method used during checkout. Customers should keep their order confirmation and shipment details ready when contacting support.

For order-related issues other than damaged product or wrong product received, Majestic Herbs may offer replacement only, where applicable and approved by the support team. This means the customer will not be eligible for a refund in those situations.

Replacement availability may depend on stock status, product availability, and issue verification. Customers can continue browsing our full collection or specific categories like Hair Oil and Shampoo while the support team reviews the request.

If you receive a damaged product or the wrong item, please contact Majestic Herbs as soon as possible through the Contact Us page. Please include your full name, order number, mobile number, unboxing photos if available, and clear images showing the issue.

Early reporting helps us review the claim faster and coordinate the next step more efficiently. Customers can also use the Track Order page to check recent shipment movement when needed.

Every claim is reviewed based on the issue reported, the proof shared by the customer, and the order details available with the brand. Majestic Herbs reserves the right to approve or decline a refund or replacement request after review.

Claims with incomplete information, unclear proof, or details that do not match the order may require additional verification before a final decision is made.

If a refund is approved for a damaged product or wrong item received, the refund will be initiated to the original payment method. The final credit timeline may depend on the customer’s bank, card provider, payment gateway, or original payment source.

Customers should allow reasonable processing time after approval and contact support if they need clarification regarding refund confirmation.

Manufactured & Marketed By Majestic Herbs
Address: Potat compound, Malad East, Mumbai, Maharashtra, India
Customer Care: +91 70212 75355
Email: support@majesticherbs.com

For more store information, customers can also visit our About Us page or review the FAQs page.